Frequently Asked Questions

As a small business, we do our best to go above and beyond for our guests. This means we are on standby for long hours and will message you as a friend rather than automatic robots talking.
You can always pick up the phone to us or message us as you wish and if you have a particular requirement, just let us know and we will do our best to assist.
We don’t like to invade your stay, but if you need us, we are just a call or message away.
Please message us at least 24 hours before or call us.
We are always available via text or WhatsApp, you will have our contact details and WhatsApp link once you’ve booked with us.
We only accept valid UK photo ID such as passports or driving licence.
We do not accept work permits, or biometric residence permits as valid proofs of ID. This is due to local law enforcement policies.
Apologies for any inconvenience this may cause.
Depending on which property you are staying in, the times can vary. If you are unsure, please access your welcome pack to check.
Check-out time is 10:00 am.
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If you require a late check-in or check-out, please inform the host with at least 24 hours notice.
The security deposit is a requirement to operate an accommodation business. The deposit is pre-authorised on your card and not taken unless needed. This is like having a card on file in most hotels or petrol stations.
The funds will be released back to you within 10 working days. Delays are usually caused by the banks and not by STAYZED™.
We understand that general wear and tear is part of the process and having guests stay. We also remain flexible as there may be some shortfalls from STAYZED™ (although we try to deliver perfect stays).
So don’t worry we are very reasonable at STAYZED™.
If there is damage to the property or amenities provided, there can be deductions made from your pre-authorised card on file. This is as it would be in any hotel or larger organisation.
Each assessment is done on a case-by-case basis, so the best way to avoid any penalties, fines, or deductions is to follow our house rules, stick to the guidance provided, and where in doubt, get in touch.

We operate long hours for contact, so we will usually get back in touch no matter the time or issue, however some periods of the day are busier than others, so do not panic, we will get in touch as soon as possible.

Please contact the guest service manager or the contact number you were provided via messages, phone call, WhatsApp or even sending a message on your booking platform. We will usually get back to you as soon as possible.

Smoking IS NOT allowed inside any of our properties under any circumstances. This includes any form of smoking i.e. vaping or shisha as well.
If you are found to be smoking inside the property or this is suspected, you may be fined up to £1,000.
However, we do have designated smoking areas (backyard or outside at the front of the property).

We do not allow pets in our properties. If this is a problem for you, please contact the host and discuss it further.

We aim to provide properties with free parking for our guests because hotels always charge a bit too much for parking.
In some cases, there will be parking restrictions from the local government which must be obeyed. In some cases, you might require a parking permit.
Also, parking may not be available right outside the property, but there is parking available nearby to all our properties.
Yes, you can. We have large screen, 4K, smart TV’s in our properties that you can connect your consoles to and enjoy your stay.
Don’t forget to bring your HDMI cable too.
You can leave reviews through your booking platform e.g. Booking.com, AirBnB, VRBO etc.
You can also leave a review on Google using the following link ➡️ https://g.page/r/CRESkiwIAmiFEBM/review
Leave a positive 5-star review on Google AND a positive 10/10 review on your booking platform and enter our monthly £50 Amazon gift voucher draw.